The case started last year, when many users complained to the Australian Competition and Consumer Commission (ACCC) about ‘error 53’ that effectively disabled their devices after an update.
Users also complained that Apple is denying them any of kind of solution, saying their devices have received unauthorized repairs.
Read Also: Samsung to pay $539 million to Apple for damages over design patent infringement
ACCC Commissioner Sarah Court said, “Those repairs could be as minor as just having a cracked screen replaced on an iPhone or iPad, which all of us need to do from time to time, and having minor third-party repairs is no basis to reject services under Australian law”.
She also stated, “Customers and consumers are free to have screens and other repairs done on their devices by third-party repairers, so long as that repair doesn’t damage the underlying system of the phone”.
Apple admitted that that between February 2015 and February 2016 it made false and misleading statements to consumers, and even offered a court enforceable undertaking to “not engage in this kind of conduct in the future”.
Apple spokesperson said the company has been operating in Australia for 35 years and works hard to “offer our customers the best possible service”.